I've always said that you only really find out about a business when things go wrong. How do they respond? Do they come through, or flake out? Well, I think I can say I now know how it is with Crabtree. It's a long story, but here's the gist:We have had our 1999 Subaru Legacy wagon since around 2004, when we got it back in Ashland, Wisconsin. It was a rebuild from a rear collision. Very soon after that, we moved over to Oregon, and that's where the check engine light started going on. We would take it into a shop, they'd tell us it was a misfire on some cylinder, do something, reset it, then it would be ok for a while and then come on again. Rinse and repeat. Now, I should make something clear: We love this car. There's just something about Suby's that provokes that feeling. It's love, and loyalty. The car kind of becomes like family. So over the last 10 years we've moved around the country, living in Corvallis, Washburn (Wisconsin), St Louis, Medford, Eureka (California), and now back in Albany. And during that time I can't count the number of shops we've had try to figure out what was going on with that !@#$ing check engine light. They all had their theories, and each time we spent the money in the hope that "this time" would do it. But each time, the damn thing came back eventually. It was usually a misfire on cylinder 1 or 3, as I recall (though we could never feel any misfire when it happened). The fact that the car otherwise seemed to be running ok is why we just let it go for so long. We figured it's just one of those quirks, maybe a sensor or something, but we'd had so many people go over it with a fine tooth comb that we started to kind of ignore it. But this in itself bugged me, because what if there was a real problem that came up with the engine? How would we know, if the check engine light was on pretty much all the time by default?So anyway, here we were in Albany, and I mentioned the check engine light fiasco in passing when I had the car in there for a wheel alignment. They said they could take a look (yeah, right, I thought, here we go again). So they did their diagnostics and poked around, and called me in to look at something under the engine: The exhaust valve guides in the cylinders were out of alignment. They said this was definitely the issue, and I said ok, let's do this thing, finally fix it, because it was just really annoying. Ok, how much? Yikes, $3000. Gulp. We didn't really have that kind of cash lying around, but we decided to scrape it together and "just do it" once and for all. I was hopeful, because there had been a shop back in Utah some years back who had said the same thing - exhaust valve guides, so this seemed to corroborate something we'd already heard.So, they do the job, and we get the car back, and ... Holy crap, the check engine light came on again. WTF. So we spent all that money, only to have the thing keep happening. OMG. But, here's the thing: Devon (the guy who runs Crabtree) immediately said to bring the car back in, so they could figure out what was going on. There was no hesitation, so I really didn't have a chance to become even mildly annoyed. They just said "bring it in" and they looked at it, and tried something else (I can't remember what at this point), and thus started a sequence of them basically tearing that car apart over a period of about a year to find out what was going on. For free. Well, obviously it wasn't really free - we'd paid our $3k based on an assurance, but I think over the last year we have had WAY more than $3k worth of time and effort expended on our car. But you know, it's not even about the money any more... over that period, it's just become completely obvious that they ACTUALLY CARE, and they stand behind their work (and their guarantees). They must really hate our car at this point, though we always had a good joke and laugh whenever I had to make the inevitable phone call to tell them the light was back.So they worked away, trying different things for something like a year. Working on our car without charge, isn't that something? And you know what? Eventually they actually nailed it. They stripped down the engine and what seemed to finally fix it was something to do with replacing the piston rings (don't quote me on that, this is from memory and I'm not all that mechanical). It was quite a big job, by the sound of it, and involved re-machining something or other. Anyway, THE CHECK ENGINE LIGHT IS NOT COMING ON ANY MORE. After a couple of months, I'm pretty sure they have fixed it.So, if you are wanting an auto shop that stands behind their work, I guess I can wholeheartedly recommend Crabtree in Albany. They actually care, and they eventually succeeded where all the others failed. Outstanding! :-)