"honest" They gave me an estimate on a couple of things such as transmission flushing etc. I had to save up to do this, so it took a couple of months. I took the car and estimate in and also found my car very low on oil. I was without the car for one day. Got it back under budget and saw things itemized but only what was needed. THey did not pad labor charges or oil disposal (almost empty so nothing to drain in quantity) Very pleasant group to deal with. The shop ultra clean.