Albany Auto Repair

My wife had a door that wouldn’t open and they charged us around $950 after warranty.  Because they took the door panel off they wouldn’t release it to us without payment so I could take it somewhere else. We ended up having a full engine and turbo replaced at Kiefer Nissan under warranty for no cost but the cost of the oil change and some gaskets which was $200 total. Crabtree is the worst. Not honest in any way. If you go make sure to get a quote at a couple other shops and don’t let them take anything apart.

This was my second visit, the first was excellent as well. The family that provides these services is exceptional. My repairs were made professionally and accurately. Elizabeth is wonderful on the phone and in person, very knowledgeable and attentive. My "uber" driver, Chloe, is a pleasant, multi-tasking, heartbeat of the team. I am glad to finally look forward to my auto appointments. I would go weekly if I could afford it :)

Reliable, excellent and dependable work! Friendly and courteous interactions - with straight forward, clear information about recommendations and estimates.

I was driving from Eugene, home to northern Idaho a few days after Christmas when my windshield wipers stopped working. Crabtree was willing to take the car in immediately and start working on it. They were not able to fix it that day because they couldn’t get the part but they got it done first thing the next morning. It was such a blessing to have them so dedicated to getting me on the road as I was traveling at that time in order to miss an incoming storm! They were also super friendly and caring. I would recommend them to everyone! And their Volkswagen tech is truly and outstanding person!

Called around town for a battery replacement and 4 stores said they couldn't install one on my vehicle. Crabtree not only could help, but they did it faster than expected and were very helpful over the phone.

I was disappointed because they no longer work on older vehicles even though they are the ones who worked on my older vehicles a few times

Excellent customer service & quality work performed!

The check engine light appeared on our truck, the diagnosis was with the DEF tank sensors. Crabtree Automotive got our truck in, they found that more parts were required than originally thought telling us they’d need to keep it a few days longer. Our plans were to leave town the next day. They pulled together, called in some favors and got our truck repaired so that we were able to leave town as planned. We highly recommend Crabtree Automotive!