Albany Auto Repair

5

Really great to work with!

Thank you Vonski for taking the time to leave us your review. We greatly appreciate it.

- Crabtree Automotive, Inc.
5

Tom, we're really glad to see this review! If we can assist you in the future, feel free to let us know. -Lisa C., Manager

- Crabtree Automotive, Inc.
5

Very professional, Great customer service, Great value... I highly recommend Crabtree Automotive

You'll always deserve our best, so it means a lot to see that our team left you so impressed, Arthur. Please don't hesitate to reach out whenever you need that same level of customer service! -Lisa C., Manager

- Crabtree Automotive, Inc.
5

Great people to work with and they are thorough in all they do for your car.

It was such a pleasure to work with you, Ronda! Please don't hesitate to let us know if we can do anything else for you! -Lisa C., Manager

- Crabtree Automotive, Inc.
5

Broke down on a road trip and Crabtree took such good care of us. Diagnosis the issuing and getting the service done as fast as possible with complete transparency. Even provided us a loaner vehicle to get around for the night as we had to stay a night for morning repairs to be completed. Highly Recommend using Crabtree Automotive.

We know how stressful those on-the-road issues can be, so I'm very happy that this team could rise to the occasion and take such great care of you, Barrett. We'll always be here if you're ever back in the neighborhood and need anything at all! -Lisa C., Manager

- Crabtree Automotive, Inc.
1

They put the wrong oil into my engine, didn't clean the battery nubs, over tightened my tires and didn't refill fluids at all. Manager at first apologized and then asked me to leave when I tried to explain why I was frustrated. Got a partial refund but spent waaay too many years here for how much I paid and how little they did. They used to have nicer people at the desk too. They care more about reputation than doing a good job. I am taking my business to Corvallis.

5

I've been using their services for years. They are professional, knowledgeable, and I know that I can trust what they tell me about my vehicle. Their prices are very reasonable too! I highly recommend them to others, looking for an independent auto maintenance and repair shop.

Thank you Mark!! We greatly appreciate the referral and the trust you have placed in us. Don't hesitate to call us if ever a problem should arise!

- Crabtree Automotive, Inc.
3

Thank you for this excellent review, Beth! Just let us know if you need anything. -Lisa C., Manager

- Crabtree Automotive, Inc.
5

Thank you Bruce for taking the time to give us your review!

- Crabtree Automotive, Inc.
1

Unfortunately, Crabtree Automotive did not fulfil their end. I paid $1300 to fix my AC and when I took it back in to get looked at, they stated that maybe it's the tubes and wanted to charge an additional $1200. Not able to guarantee the work they did would fix anything. I also had my wheel mount replaced and now my car shakes terribly when on the freeway. All they said is, "must be a tire issue" Now after 3k my car runs and drives much worse then when I brought it to them. I also requested the oil change service while my car was in their shop the 2nd time, which they also could not provide. I see they also respond to all their reviews, so I'm sure they will have something to say for this one too. The biggest thing is they didn't even try and make it right, I'm just another number in their book. Never again.

No one is just a number to us, Nessa. Our customers are a part of our community, and we truly want to help. We completely understand how frustrating it can be to be told more money is needed to fix repairs. Unfortunately when you car arrived the first visit the AC compressor was siezed. Kat then told you that we would not be able to properly test the system until the AC compressor was replaced. Upon replacing the AC compressor your AC system passed a vacuum test for leaks. Sadly this does not always catch small leaks which is why we add dye to all of our AC services. At this point Kat took you out to your vehicle to show you and try to help you understand the mechanics of the system. Thankfully with the complimentary dye we added we were able to quickly identify leaks in your air conditioning hoses so there was no diagnostic fees. As far as the "car shakes terribly" issue we checked our work and everything was in good working order. So the next thing we would check is tires and your left rear tire was bald on the inside shoulder and the right front tire has a hop in it. Poor tire condition can often cause vibrations and drivability concerns. Sometimes some problems are masked by other issues. You may not have felt the tire vibration over the extremely worn engine mounts and/or wheel bearing. We hope this helps you understand a little more about your vehicle. Some things are just not clear cut.

- Crabtree Automotive, Inc.
Crabtree Automotive, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Crabtree Automotive, Inc. (541) 967-7892 if you have any issues in accessing any area of our website.