Albany Auto Repair

I have never had a single complaint about Crabtree after several repairs. They are willing to talk you through the details of the repairs and are super transparent. Their front desk staff are always so friendly and accommodating, the shuttle service they offer is so helpful. They even gave a me a free oil change after a larger repair! Would recommend to everyone.

The folks at Crabtree Automotive did a fantastic job! They were exceptionally helpful and finished the work ahead of schedule. I would recommend them to anyone needing some work done on a vehicle!

Hands down this is one of the best shops I’ve been too in my 30 years of being a driver. The service was exceptional and working with Cole was such a positive experience im willing to write a review. His customer service was above par. Thank you guys and you will be my new shop!!!

They did a fine job of explaining what needed to be done and in what order of necessity. I also appreciated that I could be dropped off at home for the day and picked up later to go back and get my car.

Can't say nothing but great things about this place! Great service

My daily driver starting misfiring out of the blue, so I pulled into Crabtree on the way home from work. Kat and the crew diagnosed it as a bad coil pack and within less than an hour I was back on the road! Great service and hospitality, I’ll definitely come back!

I have had my car serviced here for about three years. The car is always done on time. They never try to upsell any services. I find the staff to be helpful, knowledgeable and honest I will continue to have my vehicle’s serviced at this business, I have never had a problem with any of the work they have done on my vehicles.

On 9/29/22 I had all of the fluids changed in my 2010 Jeep Liberty - Mileage was 96735. On 6/8/23, I had additional hvac work completed. At that time, the service tech sent the results of an inspection that he performed to my messages. Current mileage is 99697. He pointed out: transmission fluid condition getting dark, serviced last year: Power steering fluid condition getting dark serviced last year: Brake fluid condition is getting dark serviced last year: rear differential fluid - finding getting dark serviced last year. I find it very concerning that in 3000 miles the fluids would have deteriorated to the point that the technician indicated that it "requires immediate attention" per his inspection. I was told by customer service that they checked with the technician and that the fluids were OK. Which makes me wonder why is it OK now, but required immediate attention earlier????

This is the best automotive experience I’ve ever had. They really have your back and go above and beyond to help you. I was in an accident the day I picked my vehicle up from Crabtree after oil change. After the collision place did their thing, I picked up my now rough running vehicle. Drove it to Crabtree, the guys insurance company( the one who hit me) wanted me to go back to the collision place. I refused. Crabtree called the insurance company on my behalf to help me be in my quest to have the insurance company pay for repairs at Crabtree. And to make it clear my vehicle left the Crabtree repair shop in good running order the day of the accident. Since moving to Albany, Crabtree has been and will continue to be my automotive repair shop choice! Cheers!

Received an email reminding me that my smart car was due for an maintenance inspection. Easy drop off, a text later and she was ready. Wonderful people and service.