Albany Auto Repair

5

Awesome quality service and friendly staff! Crabtree Automotive made getting my car fixed quick and easy.

Thank you for the awesome review, Karen! We're glad our friendly staff provided you with quick and easy service. Come back anytime!

- Crabtree Automotive, Inc.
5

We can't say enough great things about the team at Crabtree. We have been taking our cars there for many years and have always had an excellent experience. They are honest and trustworthy and keep us updated as things move along in the process.

Mr. Hult, thank you so much for your kind words! We're thrilled to hear that you've consistently had excellent experiences with us at Crabtree. Our team takes great pride in being honest, trustworthy, and keeping our customers informed throughout the entire process. It's loyal customers like you who make our work so rewarding. We look forward to continuing to provide you with top-notch service for many years to come!

- Crabtree Automotive, Inc.
1

In July 2023 I needed help for my steering wheel. I was from out of town visiting my critically ill brother. I called on Sunday. Your messaging system gave me false hope. When I came to your service first thing Monday morning and explained to you my problem, you had no idea what I was talking about. You said maybe you could see me on Friday! No, your answering system nor your people were helpful at all.

We sincerely apologize for the experience you had with our service in July 2023. We understand how stressful it must have been, especially while dealing with a critically ill family member. We are deeply sorry for the frustration that the you had dealing with the system that was in place last year. We are always trying to find new products that help improve our customer service experience. We genuinely hope your brother is doing better. If there's anything we can do to assist you further, please don't hesitate to reach out to us directly.

- Crabtree Automotive, Inc.
5

Had some routine maintenance done here. They provided more information than I'd ever received from any shop. A bunch of photos, and evidence of what they had done (or planned to do, with my approval). I don't plan to sell this vehicle, but I'd seriously consider using them as my only shop solely because of the records they provide. Being able to provide these records to a prospective buyer would definitely add value. When I was considering what to do and what not to do there was no pressure to make a decision, just "we recommend this, but none of this is urgent". Admittedly a lot of that has to do with what the vehicle needed, but they were honest about it. I recently received an advertising email from them, but it had been a couple of months since visiting and I'd never opted out. This seems like a reasonable timing to me. I'll be moving out of town, but I'm seriously considering driving back to Albany just to continue having Crabtree service my vehicle. It was that good of an experience.

Max, Thank you so much for taking the time to share your experience! We're thrilled to hear that you appreciated the detailed information and transparency we provided during your routine maintenance. Our goal is to ensure you have all the necessary information to make informed decisions about your vehicle. It's bittersweet to hear that you'll be moving out of town, but we're truly honored that you'd consider driving back to Albany just to have us service your vehicle. We aim to create lasting relationships with our customers, and know you'd go out of your way for us means the world. Thank you once again for choosing Crabtree, and we hope to see you again. Safe travels, and all the best with your move!

- Crabtree Automotive, Inc.
5

They took my Mercedes in and they did an amazing job Cole was amazing to work with very helpful and professional. I will bring all of my vehicles to them.

Thank you for your 5-star review, Shaylee! We're thrilled to hear that you had such a positive experience with Cole. We strive to provide exceptional service to all of our customers and we're glad to know that we met your expectations. We look forward to serving you again in the future!

- Crabtree Automotive, Inc.
5

I had very good service and an excellent experience all around with Crabtree. Ben and the person I spoke to in the office were extremely helpful, kind, and patient with me, and went out of their way to accommodate my billing request. Highly recommend!

Greta, Thank you so much for taking the time to share your experience with Crabtree! We're thrilled to hear that you had such a positive interaction with our team, particularly Ben. Providing excellent service and ensuring our customers feel valued is always our top priority, and it's wonderful to know we were able to meet your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future.

- Crabtree Automotive, Inc.
5

Great communication. Always kind and courteous. Work quality fantastic! This is our go to for mechanical needs.

Thank you Heather for this amazing feedback! We are glad to know you had a superb experience with us. We pride ourselves in providing top-notch service and excellent workmanship. Your satisfaction is our top priority! We look forward to serving you again in the future!

- Crabtree Automotive, Inc.
5

Hands down the BEST place to take our vehicles. Service folks are kind, respectful, honest, and quick to answer any questions we may have. We will never take our vehicles anywhere else! Recommend this shop to everyone!!!

Thank you, Emily! It's fantastic to hear that you had such a positive experience with our team. We take pride in providing exceptional service and making sure our customers feel valued. Your recommendation means a lot to us! We look forward to serving you again in the future.

- Crabtree Automotive, Inc.
5

Hands down the BEST place to take our vehicles. Service folks are kind, respectful, honest, and quick to answer any questions we may have. We will never take our vehicles anywhere else! Recommend this shop to everyone!!!

Thank you for the fantastic review! We're thrilled to hear that you had such a positive experience with our service team. It means a lot to us that you trust us with your vehicles, and we're grateful for your kind words. We'll continue to work hard to maintain the high standard. Thank you for recommending us, and we look forward to serving you again!

- Crabtree Automotive, Inc.
5

Brian, thank you so much for entrusting us with your Land Cruiser and the Sprinter. We love it when customers leave us a great review!

- Crabtree Automotive, Inc.
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