Albany Auto Repair

I would like to highly recommend Crabtree Automotive. My sister was having problems with her 2004 Ford Expedition and had been to a different mechanic and they couldn't find a problem. She had it towed to Crabtree Automotive and they took their time and was finally able to reproduce the problem so she wouldn't have no more issues with that. Kat was awesome as she led both my sister and I through the process and let us know what was going on. Great service and repair! thank you for helping my sister.

I am so thankful for Crabtree Automotive. Knowing that there is a business that truly cares and I can honestly trust to do things that are going out, it is Crabtree Automotive. Once again they exceled at taking care of a family member's vehicle as they are far away other family members. Thank you Crabtree Automotive, we appreciate you!

Helpful and professional. Especialy the young woman who does the scheduling.

I started going to Crabtree about two years ago. I've always been impressed with their professionalism, quality of work, and especially their integrity.

Friendly service. Answer before the phone rings once. Quick to get me estimate and had shuttle to drop me off while they fixed my problem. Estimate seemed about fair from what I saw in comparison and its professional shop and not some guys garage you heard about from a bud. Excellent service people at front desk

Excellent customer service. In need of brake replacement and shared the challenge of dropping the vehicle off. Not a problem, a vehicle was waiting for me at drop off. Communication was clear regarding cost and time. I have renewed hope that customer service exists in 2023! Thank you.

Miss diagnosed a faulty part cost me $1500 later had to fix it myself...

STICKER SHOCK: Three years in a row i have taken my truck in for AC problems. The first year they said that if it fails again the will warranty the work. I took it back the next year as it was not working. After they inspected it they said that someone had tampered with the line and asked if i had work done under the hood, I told them yes. They did not honor there warranty but fixed it and i payed full cost no complaints. This year AC not working again and called them thinking that surely they would honor the warranty since I know for sure nobody has done any work under the hood. I was surprised to find out that the cost to fix it was going to be a thousand dollars due to the fact that it was an evaporator core that was leaking and needed to be replaced. Cost of core 250.00. I asked them to honor the warranty they said no. I asked them to cover just the labor due to the fact that this is the third time I've been there for the same problem they said no. Can I get a break at all? They said that they did not charge me for the inspection that cost over 100.00. We went threw the invoice - can you remove the AC service for 179.95 answer was no. Can you remove the labor for 377.90? They said our guys got to eat, No. can you remove the R134A coolant for 33.99 No. Can you at least pay for the part replacement for 250.25 No. How about the shop supplies for 69.73 what about that? No we have to dispose of your old coolant. I will say that they were friendly and cheerful, but hey, why wouldn't they be after seeing me role in there for the third time. Another payday for them and at least there guys are not going to starve. Very disappointed that they were not willing to give me a bit better break on total cost after all the hassle I have gone to getting it fixed in there shop. To be fair they did remind me on my way out, that parts do wear out on older trucks like mine. Total cost? 914.82 and the time it took to write this review.

Friendly competent staff. Serviced my car very quickly. Both visits have gone well.