Albany Auto Repair

1548 reviews
Our Location: 1110 Hill St , Albany, OR 97322
Working Hours: Mon - Fri: 8:00 AM - 5:00 PM
Call Us: (541) 967-7892
5

I am very happy with the repair work I had done on my van. I had no idea what was wrong but they fixed it without adding extra things I didn't need. The price for parts was very similar to what my husband found online. I really liked the daily updates on my van. Being kept in the loop was great appreciated.

Thank you, Becky, for choosing our repair services! We're glad to hear you had a positive experience with us. Keeping our customers informed on the progress of their repairs is a top priority. We aim to provide quality service without any unnecessary additions. Remember, we're here for all your van maintenance needs!

- Crabtree Automotive, Inc.
5

I highly recommend Crabtree Auto for their expertise and their customer service. I was kept informed on what my car needed and the cost up front. They were sensitive to my being without my car and performed the repairs as quickly as getting parts allowed. They care about their customers.

Thank you, Marcy, for recommending Crabtree Auto! We strive to provide excellent customer service and keep our clients informed throughout the repair process. We understand the inconvenience of being without a car, so we work efficiently while ensuring top-quality repairs. We genuinely value our customers and appreciate your feedback.

- Crabtree Automotive, Inc.
5

Had some car trouble while traveling from out of town, and I’m so glad I found this place. Cole was an absolute gem! He was kind, friendly, and made sure I was good to go for the drive back home. Could not have asked for a better experience.

Thank you for choosing our company, Toki! We are delighted to hear about your positive experience with Cole. Our team is dedicated to providing exceptional service to each customer. We appreciate your kind words and hope to assist you again in the future.

- Crabtree Automotive, Inc.
5

Kat, Cole, and the team at Crabtree have been so helpful when it comes to dealing with our cars. I never know what my geriatric Jeep is going to do next, but the folks at Crabtree do their best to keep me informed of its (aging) condition! Plus, they're so friendly and prompt in their communications. Thank you!

Tai, Thank you so much for taking the time to share your experience with us! It's wonderful to hear that Kat, Cole and the rest of the team at Crabtree have been able to provide you with helpful and friendly service for your geriatric Jeep. :) We understand the challenges that come with an aging vehicle, and we are committed to keeping you informed every step of the way. Your kind words mean a lot to us. Please don't hesitate to reach out if there anything more we can do.

- Crabtree Automotive, Inc.
5

⭐⭐⭐⭐⭐

Thank you for the 5-star rating, Kim! We're thrilled that you enjoyed your experience with us. If you have any questions or need further assistance, don't hesitate to reach out. We look forward to serving you again soon!

- Crabtree Automotive, Inc.
1

Avoid if you can. I told them I had engine trouble. They checked the code, told me to go to the dealership, and charged me $250. Why did you check what I didn't ask you to and charge me so much for it? Used to be a place I'd recommend. Not anymore. And you made it sound like I just needed to get it to the dealership. I get it all the way there and they tell me I need to bring it back in August. What the hell guys. Now I need to get it back home and back there again. With a blown engine. What's the opposite of going the extra mile? What did I pay you for? To tell me I could use new wipers? Ridiculous

Darrin, thank you for bringing this to our attention. We apologize for any confusion or frustration you experienced. Our goal is to provide accurate diagnostics and solutions, and we regret if this was not the case. Your feedback will help us improve our processes and communication. Kat has been trying to get ahold of you so we can try to rectify this. Please give us a call.

- Crabtree Automotive, Inc.
5

All the folks at Crabtree are amazing and caring folks. I've been coming to them for quite a few years now and am always amazed at their dedication to go beyond an outstanding job. I'm also VERY impressed with the shuttle driver Clay, he is by far the most sincere and wonderful person who you can tell loves their job. Way to go Clay! Shout out to ya'll.

Thank you, Dave, for your outstanding review! We're thrilled to hear that you had a fantastic experience at Crabtree. Our team takes pride in providing exceptional service, and it's wonderful to know that we exceeded your expectations. We'll be sure to pass along your kind words to Clay. We look forward to serving you again soon!

- Crabtree Automotive, Inc.
5

Thank you so much for your 5-star review! We truly appreciate your support and hope to see you again soon.

- Crabtree Automotive, Inc.
5

Great place to go for vehicle problems and maint

Thank you much for your kind words! We're thrilled to hear that you had a positive experience with our service. We look forward to assisting you with any anything your F-250 needs in the future.

- Crabtree Automotive, Inc.
1

I DO NOT recommend to bring your vehicle to this shop. My mom spent over 5000 dollars in service for ruff idling and sensor. Her car now is blowing thick white smoke out and they want us to pay more money. The vehicle is still running ruff and is not drivable after all that money spent.

Trinity, Thank you for sharing your feedback with us. We sincerely apologize for the experience your mom has had with her vehicle. We understand how frustrating it must be to spend a significant amount of money only to encounter new issues. Please know that ensuring our customers' satisfaction is our top priority. We have attempted to reach out to your mom several times to discuss the situation and find a resolution. If possible, could you please ask your mom to contact us at her ealiest convenience? We are committed to resolving this matter and ensuring her vehicle is in optimal condition as soon as possible. Once again, we apologize for any inconvenience caused and appreciate your understanding. We look forward to the opportunity to make things right.

- Crabtree Automotive, Inc.
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Crabtree Automotive, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Crabtree Automotive, Inc. (541) 967-7892 if you have any issues in accessing any area of our website.